From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.
SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.
Gatwick believes it is on track to become Brtiain's most sustainable airport.
Frankfurt Airport will begin trials of new satellite-based approach procedures for incoming flights from tomorrow.
Around 92% of passengers use technology to book their airline tickets today meaning that traditional travel agents – once an essential part of the travel experience – are now virtually a thing of the past as just 8% of people want ‘human interaction’ when booking.
Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.
ACI World director general, Angela Gittens, reflects on the growth, development and enhancement of the Airport Service Quality (ASQ) customer satisfaction programme.
Queenstown Airport achieved a major milestone for New Zealand aviation and tourism today as it welcomed its first commercial after-dark flight.
He may not be a politician quite yet, but Heathrow Airport CEO, John Holland-Kaye, certainly behaved like one this morning when he unveiled an election style manifesto pledging benefits for all of Britian if the government gives the green light for the airport to expand.