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Healthy yearly upturn in traffic at Moscow Sheremetyevo

Moscow Sheremetyevo handled 33.8 million passengers in the first eight months of the 2019 –a healthy 13% rise on the corresponding period a year ago.

Are you being served?

What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Management Consulting Group’s management consultant, Kateryna Hess, investigates.

Concrete ready to be poured on Dublin's new North Runway

Dublin Airport's new North Runway will become a step closer to reality in the next 10 days with the pouring of the first concrete paving on its 3.1 kilometre long site.

Power to the people

The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.

Global passenger traffic continues to rise

According to ACI's latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year.

Quick and easy

New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein.

Always improving

Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.

Sydney Airport unveils new 'farewell point' for departing passengers

Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends.

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

View from the top

ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

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