The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.
According to ACI's latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year.
New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein.
Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.
Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends.
ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.
ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.
Mactan Cebu International Airport has a new area for passengers to escape the hustle and bustle of the terminal following the opening of a Plaza Premium Lounge in Domestic Arrivals.
Despite the enforced 45-day closure of one of its two runways for refurbishment work, Dubai International Airport (DXB) welcomed 41.3 million passengers in the first half of 2019 to maintain its status as the world’s busiest international airport by traffic volumes.
Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub.