New initiatives, services and innovative design continue to raise the bar on customer service levels at airports worldwirde, writes Joe Bates.
Sharing accountability for energy savings has led to Birmingham Airport saving over €450,000 on energy bills in the past two years, writes Matt Whitehead.
Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.
Skanska USA's MacAdam Glinn reflects on how the quest for greater efficiency, flexibility and a better customer experience is driving renovation projects at US airports.
With major new airports being built in Beijing, Qingdao and elsewhere and dozens of existing gateways adding new state-of-the-art facilities, these are exciting times for China, writes Joe Bates.
Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the customer service philosphy of Amman's Queen Alia International Airport.
Aviation general manager, Miguel Southwell, tells Joe Bates about the economic importance of Hartsfield-Jackson Atlanta International Airport and how is success is vital to the entire region.
The inaugural SMART Airports & Regions Conference & Exhibition in North America drew to a close this afternoon with final sessions on driving non-aeronautical revenue streams and a collaborative planning approach for SMART airports and competitive cities.
An aviation leaders panel chaired by CNN news anchor and chief business correspondent, Christine Romans, helped draw a bumper crowd of close to 500 delegates to the opening sessions of the SMART Airports & Regions Conference & Exhibition in Atlanta.
More than 500 delegates are expected to attend the SMART Airports & Regions Conference & Exhibition in Atlanta, which starts tomorrow.