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Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.

Groupe ADP opens negotiations to buy Amman airport operator

A consortium spearheaded by Groupe ADP has launched a bid to acquire Airport International Goup (AIG), the concessionaire responsible for operating and developing Queen Alia International Airport in Jordan.

European aviation leaders show their support for SESAR

European aviation leaders gathered today to show their support for the digital transformation of their industry, and SESAR as the vehicle through which to achieve this ambitious goal.

US passengers invited to enrol in TSA Pre✓ expedited screening programme at Oakland International Airport

Oakland International Airport is inviting passengers to enroll on-site in the popular TSA Pre✓ expedited screening programme during a temporary enrollment event in its Terminal 2 which ends on November 18.

Brits would rather queue than pay to use fast lanes at airports - new research

Restrained Brits are living up to the stereotype of patiently waiting in queues by shunning the option of paid-for fast track services at the airport, according to a nationwide survey.

Dublin Airport enjoys best ever October handling 2.6 million passengers

Dublin Airport just enjoyed the busiest October in its 77 year history, handling 2.6 million passengers (+4%) during the month.

Being part of the conversation

London City Airport’s social media manager, Danielle Kirkby, discusses how social media has become a key communication and customer service tool for her gateway.

DFW unveils new Coca Cola Entertainment Zones

Dallas/Fort Worth International Airport (DFW) has opened two Coca-Cola Entertainment Zones, which it claims give travellers a "refreshing spot to relax and recharge" before, between and after flights.

Canadian safety board recommends substance abuse programme following crash review

The Transportation Safety Board of Canada (TSB) is recommending that Transport Canada work with the aviation industry and employee representatives to develop and implement requirements for a comprehensive substance abuse programme to reduce the risk of impairment of persons while engaged in safety-sensitive functions.

Denver International Airport's traffic records set to go in 2017

The mile high city is set to reach an all-time traffic high in 2017 with over 60 million passengers set to have passed through the gateway by year end.

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