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Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

Sydney Airport promises to transform its duty free experience

Sydney Airport claims that its international passengers will enjoy a new duty free retail experience from today following the appointment of new concessionaire, Heinemann Duty Free.

New Istanbul Airport

International consortium to build Turkey’s new gateway to the world.

Spanish government confirms successful sale of a 49% stake in Aena

The Spanish government has confirmed the completion of an IPO for the sale of a 49% stake in Aena AS (formely Aena Aeropuertos) to private investors.

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

Traffic at Hong Kong on the rise as it prepares for Chinese New Year

Hong Kong International Airport has taken time out from its preprations for the Chinese New Year to announce a 1.8% upturn in passenger traffic during January 2015. 

Blog: Maximising the value of an airport's infrastructure assets

All airports still follow the fundamental principle of moving people and their baggage on and off aircraft. This is the basic precept upon which all airports have planned and developed their infrastructure for decades.

Aviation industry shows its resilience with 5.1% rise in traffic in 2014

Global passenger traffic increased by 5.1% in 2014 according to preliminary data released today by Airports Council International (ACI).

Screen test

Yves Duguay explains why airports should invest more in the customer-friendly planning, design and operation of security checkpoints.

Traffic soaring at Istanbul’s Sabiha Gökçen International Airport

Istanbul’s Sabiha Gökçen International Airport saw its passenger numbers soar by 17.2% in January.

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