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Exciting times

The award of the duty free concession for the new Istanbul Airport and investment and expansion elsewhere made 2015 memorable for duty free operator, Gebr Heinemann, but it wasn’t all plane sailing, reports Joe Bates. 

US Transportation Secretary breaks ground for new ATC tower at Charlotte Douglas

US Transportation Secretary, Anthony Foxx, broke ground today for a new 370-foot-tall air traffic control tower and radar approach control complex at Charlotte Douglas International Airport (CLT).

Vantage Airport Group commences work on $4 billion project to transform LaGuardia

Vantage Airport Group has commenced work on the $4 billion redevelopment of LaGuardia Airport's Central Terminal (Terminal B).

WWF issues rallying call to airlines to do even more to protect the environment

The World Wide Fund for Nature (WWF) is calling on airlines to commit to high quality carbon credits and sustainable alternative fuels in order to meet their climate targets.

Fraport recognised as one of Germany's best companies for customer service

Frankfurt Airport operator, Fraport, has been named as one of Germany’s most customer-friendly and service oriented companies in a nationwide competition.

Let us entertain you!

 

Airports embracing the ‘experience economy’ will be one step ahead of their rivals when it comes to popularity and revenue generation, writes James Samperi.

UAE gateways unveil new designer carpets

It seems that there is no end to the popularity of the airport carpet, with UK manufacturer, Brintons, arguably a step ahead of the rest in terms of commissions.

Take a vitual tour of Dublin's airfield with Google Street View

Dublin Airport has become the first airport in the world to provide a virtual tour of its runway and airfield.

Out to impress

From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

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