Frankfurt Airport operator, Fraport, has been named as one of Germany’s most customer-friendly and service oriented companies in a nationwide competition.
Airports embracing the ‘experience economy’ will be one step ahead of their rivals when it comes to popularity and revenue generation, writes James Samperi.
It seems that there is no end to the popularity of the airport carpet, with UK manufacturer, Brintons, arguably a step ahead of the rest in terms of commissions.
Dublin Airport has become the first airport in the world to provide a virtual tour of its runway and airfield.
From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.
Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.
SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.
Gatwick believes it is on track to become Brtiain's most sustainable airport.
Frankfurt Airport will begin trials of new satellite-based approach procedures for incoming flights from tomorrow.
Around 92% of passengers use technology to book their airline tickets today meaning that traditional travel agents – once an essential part of the travel experience – are now virtually a thing of the past as just 8% of people want ‘human interaction’ when booking.