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Blog: Increasing the value chain can make your business soar in 2017

The keywords of 2017 are value creation and taking the customer journey to the next level is where the difference will be made, writes Martijn Steur.


The latest news from ACI’s World Business Partners.

New technology to end random security searches of cabin baggage at airports?

Smiths Detection today unveiled a new X-ray machine it claims will mean the end to random searches of travellers' cabin luggage at airports.

Driverless shuttle on trial at New Zealand's Christchurch Airport

The future arrived at Christchurch Airport this morning, with the introduction of the fully autonomous Smart Shuttle for New Zealand’s first on-road research trial.

Pop-up store at Dubai International Airport celebrates Chinese New Year

Le Clos has opened a fun, Chinese-inspired pop-up stand at Dubai International Airport to celebrate the Chinese New Year.

Robot helpers in restaurants – the future is now at Oakland International Airport

Global restaurateur, HMSHost, has joined forces with SoftBank Robotics America (SBRA) to launch a new pilot programme with Pepper the humanoid robot at the Oakland International Airport.

New York's airport system enjoys record breaking year

Traffic levels again reached record heights at the New York/New Jersey metropolitan airports in 2016, with 128.6 million passengers passing through the big three gateways of JFK, LaGuardia and Newark-Liberty.

One fifth of Brits has accidentally taken a restricted item onboard a flight – new report

New research by an online travel agency in the UK claims that as many as one fifth of Britons has accidentally taken items onboard a plane that were classed as 'restricted/prohibited'. 

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

The cost of congestion at Europe's busiest airports – sky high air fares

Congestion at Europe’s busiest airports is pushing up air fares leading to consumers paying up to €2.1 billion a year too much for airline tickets, according to a new report.

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