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On The Radar


New CANSO director general, Graham Lake, explains why enhancing communication and co-operation operation between aviation’s key stakeholders will be among his top priorities.

Sign of The Times


Effective wayfinding utilises tools ranging from psychology to technology to communicate with passengers and boost customer satisfaction levels, writes Nicole Nelson.

IT July 8, 2010

Twitter Time

Twitter Time

In today’s highly competitive world, airports are increasingly turning to social networking sites to communicate with passengers, writes Jessica Twentyman.

Latin-American Beauty


Joe Bates discovers that Montevideo–Carrasco International Airport is one of the most ambitious gateways in Latin America.

The Next Step


Joe Bates finds out that Cambodia’s airport system has undergone a dramatic transformation under the management of its international concessionaire.

Moving Forward


Managing director, Tan Sri Bashir Ahmad, talks to Peta Tomlinson and Joe Bates about the continued development and transformation of Kuala Lumpur International Airport.

On the Money


Joe Bates discovers that it takes more than a drop in traffic to halt the development plans of Las Vegas-McCarran International Airport.

Time for a Rethink


Ben Lao argues that simplifying the design of terminals to make them more passenger-friendly holds the key to the success of the airports of the future.

Back to Basics

Swedish airport operator LFV is reaping the rewards of its decision to create a multi-skilled workforce, writes Oliver Clark.

Brand Conscious


Joe Bates discovers more about the power of branding and the positive impact it can have on an airport’s image and popularity.

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