Effective wayfinding utilises tools ranging from psychology to technology to communicate with passengers and boost customer satisfaction levels, writes Nicole Nelson.
In today’s highly competitive world, airports are increasingly turning to social networking sites to communicate with passengers, writes Jessica Twentyman.
Joe Bates discovers that Montevideo–Carrasco International Airport is one of the most ambitious gateways in Latin America.
Joe Bates finds out that Cambodia’s airport system has undergone a dramatic transformation under the management of its international concessionaire.
Managing director, Tan Sri Bashir Ahmad, talks to Peta Tomlinson and Joe Bates about the continued development and transformation of Kuala Lumpur International Airport.
Joe Bates discovers that it takes more than a drop in traffic to halt the development plans of Las Vegas-McCarran International Airport.
Ben Lao argues that simplifying the design of terminals to make them more passenger-friendly holds the key to the success of the airports of the future.
Swedish airport operator LFV is reaping the rewards of its decision to create a multi-skilled workforce, writes Oliver Clark.
Joe Bates discovers more about the power of branding and the positive impact it can have on an airport’s image and popularity.