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Celebrate good times

Airport customer service has undergone a metamorphosis for the better over the last 20 years fuelled by management taking responsibility for customer experiences across the entire gateway, writes Butterfly Consulting's Joanne Paternoster.

New report reveals that Japan's airports are the most punctual in the world

Japan's airports lead the world when it comes to punctuality, according to a new report.

The top 10 most annoying things people do on flights revealed

We all love flying, right, but sometimes the behaviour of fellow passengers can make the onboard experience a little less pleasant or even a misery, and the clever folk at London City Airport can now reveal the top ten things they do that we find most annoying! 

Atlanta breaks the 100mppa barrier in 2015 as traffic records around the world begin to tumble

Passenger records are starting to fall around the world as airports begin to announce their 2015 traffic figures.

London City Airport handles a record 4.3 million passengers in 2015

London City Airport (LCY) has become the first airport to officially unveil its traffic figures for last year, the gateway handling a record breaking 4.3 million passengers (+18.8%) in 2015.

Glasgow Airport to upgrade the baggage carousels in international arrvials

BEUMER Group has been awarded the contract to design, deliver, install and commission an upgrade to the international arrivals baggage reclaim carousels at Scotland’s Glasgow Airport. 

NASA unveils new solutions that it claims offers US airlines more than $250 billion in savings

It is claimed that US airlines could realise more than $250 billion in savings in the near future thanks to green-related technologies developed and refined by NASA's aeronautics researchers.

Abu Dhabi to deploy new performance enhancing technology across all three terminals

Abu Dhabi International Airport is to deploy new SITA technology across its three terminals as part of its bids to raise its capacity to 45mppa by 2017.

Old school

Minneapolis-St Paul International Airport’s Jeff Hamiel talks to Joe Bates about his airport’s growth and development under his leadership and reflects on some industry highlights ahead of his upcoming retirement.

Edinburgh Airport staff name Guide Dogs Scotland as their official charity for 2016

Staff at Edinburgh Airport have kicked off the New Year by naming Guide Dogs Scotland as their corporate charity partner for 2016.

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