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Customer service key for airports – Airport IT Trends Survey

Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.

Swedish Transport Agency gives green light to remote tower technology

Sweden's LFV has become the first air service navigation provider to receive an operating license for remote air traffic control tower technology.

Duty free operator still in growth mode

Duty free giant, Dufry, claims that a soaring turnover in the first nine months of 2014 show that it is still in “growth mode”.

Milan Malpensa opens new budget hotel

Milan Malpensa’s Terminal 2 has a new addition – the first Moxy Marriott Hotel in Europe.

Angela Gittens, View from the top. Issue 5 2014

Director general, Angela Gittens, discusses ACI’s Aviation Community Recommended Information Services framework and how it can help aviation stakeholders share information more efficiently.

Rome-Fiumicino installs new self-service immigration technology

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.

Angela Gittens, View from the top, issue 4, 2104

ACI World director general, Angela Gittens, explains the importance of training current and future generations of airport professionals.

Heathrow's giant 'scent globe' provides world aromas

Heathrow has come up with a novel way of entertaining passengers – installing a ‘scent globe’ in Terminal 2 that the airport claims provides users with an aroma of their most ‘fragrant destinations’.

Customer satisfaction levels on the rise at Miami International Airport

Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.

NEWS October 29, 2014

Hammer time

Hammer time

What does a surfboard, a microwave, food blender, violins and a bike have in common?

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