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Airports embracing the ‘experience economy’ will be one step ahead of their rivals when it comes to popularity and revenue generation, writes James Samperi.

UAE gateways unveil new designer carpets

It seems that there is no end to the popularity of the airport carpet, with UK manufacturer, Brintons, arguably a step ahead of the rest in terms of commissions.

Take a vitual tour of Dublin's airfield with Google Street View

Dublin Airport has become the first airport in the world to provide a virtual tour of its runway and airfield.

Out to impress

From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

New technology could eliminate the need for multiple security checks at airports

SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.

Gatwick on target to become Britain's most sustainable airport?

Gatwick believes it is on track to become Brtiain's most sustainable airport.

Frankfurt Airport to trial new satellite-based approach procedures

Frankfurt Airport will begin trials of new satellite-based approach procedures for incoming flights from tomorrow.

today's airline passengers favour technology over human interaction – new survey

Around 92% of passengers use technology to book their airline tickets today meaning that traditional travel agents – once an essential part of the travel experience  – are now virtually a thing of the past as just 8% of people want ‘human interaction’ when booking.

Plans unveiled to phase out smoking rooms at Salt Lake City International Airport

Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.

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