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Always improving

Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.

Sydney Airport unveils new 'farewell point' for departing passengers

Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends.

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

View from the top

ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

New Plaza Premium Lounge opens at Mactan Cebu

Mactan Cebu International Airport has a new area for passengers to escape the hustle and bustle of the terminal following the opening of a Plaza Premium Lounge in Domestic Arrivals.

DXB retains status as world's busiest international airport

Despite the enforced 45-day closure of one of its two runways for refurbishment work, Dubai International Airport (DXB) welcomed 41.3 million passengers in the first half of 2019 to maintain its status as the world’s busiest international airport by traffic volumes.

Self service technology coming to Krabi International Airport

Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub.

Fantastic Journey

Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator on the up when he retires from his position at the end of the year, writes Joe Bates.

Prost – Munich Airport's brewery celebrates 20th anniversary

Airbräu, the Munich Airport restaurant with its own on-site brewery, celebrates its 20th anniversary today.

Heinemann celebrates the 50th anniversary of its first duty free shop

Gebr Heinemann is celebrating the 50th anniversary of the launch of its airport duty free business, which began at Cologne Bonn Airport in Germany.

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