Terri Morrissey and Richard Plenty provide their thoughts on the importance of empathy for the passenger experience.
The delivery of contextually aware information and the use of new technologies are helping pave the way for richer passenger experiences and boosting airport revenues, writes Clare Williams.
Are airport innovation labs genuine disrupters or flavour of the month? Exambela Consulting’s David Feldman and Pierre-Alain Goujard investigate.
ACI World’s manager for ASQ strategic marketing, Sevda Fevzi, tells us more about the launch of the first ever barometer on global airport service quality.
Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.
Kadri Samsunlu, CEO of IGA Airport Operation, talks to Joe Bates about the capabilities, goals and ambitions for Istanbul New Airport, which opens for business later this year.
Arup associate director and aviation security specialist, Stacey Peel, reflects on the challenges of designing the airport of the future and reveals a new passenger processing concept that could help eliminate queues at airports.
Alex Avery looks at how innovation can shape the future of airport retail and enhance the passenger experience.
Record traffic figures, a fast-growing route network and an ambitious plan for the airport’s long-term future means that the smile is back on people’s faces at Brussels Airport, writes Joe Bates.
Risk, returns and regulation were top of the agenda at the recent ACI Airport Economics & Finance Conference and Exhibition in London, writes Joe Bates.
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