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Friday, 20 September 2019 |

Are you being served?

What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Management Consulting Group’s management consultant, Kateryna Hess, investigates.

Wednesday, 18 September 2019 |

Power to the people

The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.

Tuesday, 17 September 2019 |

Quick and easy

New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein.

Monday, 16 September 2019 |

Always improving

Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.

Friday, 13 September 2019 |

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

View from the top

ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

Tuesday, 10 September 2019 |

Fantastic Journey

Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator on the up when he retires from his position at the end of the year, writes Joe Bates.

Tuesday, 03 September 2019 |

The Power of Brands

Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets.

People Matters – Entrepreneurial spirt

Richard Plenty and Terri Morrissey provide their thoughts on how to encourage entrepreneurial spirt.

World Business Partners

The latest global news from ACI’s World Business Partners.

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