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What passengers want

A new study reveals that airports can build greater customer loyalty by improving the way they communicate with passengers, writes Katie Smith.

Analyse that!

Airports can transform the passenger experience with next generation analytics, writes Niels Kroese.

Unlocking Africa’s potential

ACI Africa’s secretary general, Ali Tounsi, considers some of the challenges and opportunities facing the continent’s airports.

That’s entertainment

Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.

Monday, 06 November 2017 |

Being part of the conversation

London City Airport’s social media manager, Danielle Kirkby, discusses how social media has become a key communication and customer service tool for her gateway.

Feels good!

Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.

View from the top

ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

Wednesday, 25 October 2017 |

Good times

Airports of Mauritius CEO, Romesh Bhoyroo, talks to Joe Bates about the expansion and development of the country’s gateway to the world, Sir Seewoosagur Ramgoolam International Airport.

Building human capital

Dr Richard Plenty and Terri Morrissey reflect on the importance of building a strong airport team.

Thursday, 12 October 2017 |

Combatting cyber crime

Andy Wall, technical director of cyber security at Atkins, outlines five steps he believes airports can take to create cyber safe and secure environments.

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