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Sunday, 26 November 2017 |

Going green

We report on the Royal Schiphol Group’s decision to turn to wind power, dnata ramping up its recycling efforts and the latest biofuel initiatives.

Thursday, 23 November 2017 |

Double dutch

Airport World turns the spotlight on two development projects at Amsterdam Schiphol – its planned new Terminal 2 and recently re-opened Holland Boulevard.

Tuesday, 21 November 2017 |

Investing in technology

Airports and airlines will spend nearly $33 billion on IT this year as they bid to enhance their operations and put passengers more in control of their journeys.

What passengers want

A new study reveals that airports can build greater customer loyalty by improving the way they communicate with passengers, writes Katie Smith.

Analyse that!

Airports can transform the passenger experience with next generation analytics, writes Niels Kroese.

Unlocking Africa’s potential

ACI Africa’s secretary general, Ali Tounsi, considers some of the challenges and opportunities facing the continent’s airports.

That’s entertainment

Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.

Monday, 06 November 2017 |

Being part of the conversation

London City Airport’s social media manager, Danielle Kirkby, discusses how social media has become a key communication and customer service tool for her gateway.

Feels good!

Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.

View from the top

ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

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