Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.
Houston Hobby’s soon-to-be completed development programme has breathed new life into a 50-year old facility, writes Jay Srinivasan.
HOK design director, Ernest Cirangle, explores how planners can help airports prepare for natural disasters.
The 2012 opening of Berlin Brandenburg Airport Willy Brandt will transform air travel to Berlin, writes Erica Gingerich.
The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost sales, writes Kevin Rozario.
Oliver Clark discovers that airports can learn invaluable safety lessons from natural disasters.
Architect, Lord Norman Foster, outlines proposals for a new London airport.
Andrew Jones reports on the construction and development of one of the world’s newest gateways, Erbil International Airport in Iraq.
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