London City Airport’s social media manager, Danielle Kirkby, discusses how social media has become a key communication and customer service tool for her gateway.
Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.
ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.
Airports of Mauritius CEO, Romesh Bhoyroo, talks to Joe Bates about the expansion and development of the country’s gateway to the world, Sir Seewoosagur Ramgoolam International Airport.
Dr Richard Plenty and Terri Morrissey reflect on the importance of building a strong airport team.
Andy Wall, technical director of cyber security at Atkins, outlines five steps he believes airports can take to create cyber safe and secure environments.
Joe Bates reports on the highlights of the recent SMART Airports & Regions Conference and Exhibition in Charlotte, North Carolina.
Landrum & Brown’s president, Brian Reed, reflects on a new approach to the design and development of airport infrastructure that should eliminate any disconnect between planners and architects.
NACO’s René Marey takes a closer look at plans to create an airport city at Tehran’s Imam Khomeini International Airport, located at the crossroads between the Middle East and Asia.
ACI World’s head of security, Nina Brooks, considers the importance of creating a strong security culture at airports across the globe.
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