A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes Kevin Rozario.
What cargo security screening equipment is available today and how is it likely to evolve in the next few years? Saul Wordsworth investigates.
Are airports making enough out of being the gateway to famous film set locations?
Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport one of the most passenger friendly gateways on the planet.
Lisa Brown and Richard Walsh report on Boston Logan’s web-based initiatives to communicate with passengers and humanise the airport brand.
The opening of a new terminal and Hungary’s EU presidency ensure that 2011 will be a year to remember for Budapest Airport, writes Joe Bates.
San Francisco’s T2 is an example of terminal design that is based on sustainable principles, inspired by local culture and geography, writes Gensler’s Bill Hooper Jr and Keith Thompson.
Robin Stone learns more about the caring side of airports through the charities they support.
Chris LeTourneur and Andrew Fayn report on the growing trend of opening shopping malls and other retail facilities on airport sites.
Joe Bates reports on the growing trend of developing energy sources on airport sites.
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