All queries on how to use the kiosks, which documents to have prepared and how to print a boarding pass can be answered in English or Polish by the system.
To activate the device, passengers press a button. The virtual assistant will then provide standard information needed to complete check-in.
Tomasz Prokopiuk, manager of Chopin Airport passenger processes and service quality section, said: “The virtual assistant is an attention-grabber and is very effective.
“It encourages passengers to use self-service check-in kiosks, showing them how easy it is.
“This makes this form of check-in more efficient and adds a high tech dimension to Chopin Airport’s image.”
Similar devices are in use at other European and US airports, including Boston, Frankfurt, London and Edinburgh.