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  Official magazine of ACI

Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.

Published in News

A new operational procedure to cut the amount of time aircraft circle in ‘holding stacks’ at London Heathrow Airport is set to begin today.

Published in News

The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.

 

Published in News
Sunday, 23 March 2014 05:00

Open all hours

Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.

Published in Retail / F&B

ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.

Published in News

Cork Airport claims that the driving force behind its recently completed €3 million redevelopment programme was the desire to improve “the passenger experience” at the airport.

Published in News
Sunday, 22 December 2013 13:15

Record day for Dubai Duty Free

Dubai Duty Free racked up a record $30.65 million in daily sales during Friday's 30th birthday celebrations.

Published in News
Tuesday, 12 November 2013 11:08

Airports to invest $6 billion on IT in 2013

The 2013 SITA Airport IT Trends Survey says airports will increase their investment in information technology to $6 billion this year.

Published in News
Friday, 18 October 2013 10:23

Good customer service aids airport security

Treating people with courtesy and respect during the security screening process at airports makes passengers feel at ease and enhances the security process, claims Copenhagen Airport’s security director, Johnnie Müller.

Published in News Content

Paris-CDG has opened an additional 1,200sqm of retail space dedicated to beauty care and French lifestyle.

Published in News
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