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Displaying items by tag: customer service - Airport World Magazine

NEWS Tuesday, 14 March 2017 |

Dubai's gateways introduce the world's fastest airport Wi-Fi

Dubai Airports has taken free Wi-Fi useage at airports to another level with the introduction of up to 100mb connection speeds across both its gateways.

NEWS Thursday, 09 March 2017 |

Brisbane Airport begins trial of facial recognition technology to board flights

Brisbane Airport, in partnership with SITA and Air New Zealand, has launched an Australian first trial of facial recognition technology that many believe will transform the future of travel.

NEWS Monday, 06 March 2017 |

ACI reveals the world's most customer friendly airports

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

NEWS Friday, 24 February 2017 |

BLOG: Innovation Lab unveiled at San Diego International Airport

San Diego International Airport has created its own innovation lab where it can conceive, develop and test emerging technologies and business concepts that have the potential to transform the airport experience for future passengers, writes Rick Belliotti.

NEWS Wednesday, 22 February 2017 |

Dubai International Airport marks first anniversary of Concourse D

Dubai International Airport is celebrating the first anniversary of its impressive Concourse D, which officially turns one on Friday.

NEWS Friday, 03 February 2017 |

BLOG: Transforming terminals in to destinations in their own right

When does your holiday begin? Is it when you touch down on foreign soil, when your flight takes off or when you arrive at the airport?

NEWS Sunday, 29 January 2017 |

Chinese New Year celebrations at Dubai International Airport

A traditional Dragon Dance was arguably the highlight of yesterday's Chinese New Year celebrations at Dubai International Airport.

NEWS Wednesday, 25 January 2017 |

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

NEWS Monday, 23 January 2017 |

Philadelphia's Wi-Fi speeds among the fastest at a US airport

Philadelphia's gateway to the world offers some of the fastest airport Wi-Fi connection speeds in the US, according to a study released today.

NEWS Wednesday, 18 January 2017 |

Sydney Airport plans big Chinese New Year celebrations

Sydney Airport is pledging to celebrate Chinese New Year with a range of exciting in-terminal activities that will include "special performances, tailored retail offers and decorations to mark the Year of the Rooster".

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