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Displaying items by tag: customer service - Airport World Magazine

NEWS Tuesday, 29 July 2014 |

Improvements made at Leeds Bradford International

Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.

PASSENGER SERVICES Thursday, 31 July 2014 |

Setting the pace

Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.

PASSENGER SERVICES Thursday, 10 July 2014 |

Nothing compares to you

Seven times winner of Best Airport Worldwide and the dominant performer in 25-40mppa category for nearly a decade, Incheon International Airport arguably sets the global standards for customer service excellence, writes Joe Bates.

On the right track

Alexander Hannaford discovers more about the infrastructure and customer service development plans of Phoenix Sky Harbor International Airport.

NEWS Thursday, 10 April 2014 |

All smiles at Cambodia's international airports tomorrow

Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.

NEWS Tuesday, 01 April 2014 |

New trial aims to cut Heathrow holding times

A new operational procedure to cut the amount of time aircraft circle in ‘holding stacks’ at London Heathrow Airport is set to begin today.

NEWS Tuesday, 01 April 2014 |

MIA to get more Customs and Border Protection staff

The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.

RETAIL/F&B Sunday, 23 March 2014 |

Open all hours

Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.

NEWS Friday, 28 February 2014 |

Seattle-Tacoma unveils latest customer initiative – free water filling stations

Seattle-Tacoma International Airport has installed three new water bottle filling stations in its latest customer service initiative.

NEWS Friday, 21 February 2014 |

North American airports support planned expansion of trusted traveller programme

ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.

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