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Displaying items by tag: customer service - Airport World Magazine

NEWS Wednesday, 25 May 2016 |

New technology could eliminate the need for multiple security checks at airports

SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.

NEWS Tuesday, 24 May 2016 |

Plans unveiled to phase out smoking rooms at Salt Lake City International Airport

Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.

NEWS Friday, 20 May 2016 |

Austin-Bergstrom's new car rental centre receives LEED Silver certification

Austin-Bergstrom International Airport's new Consolidated Rental Car Centre (CONRAC) has received a LEED Silver certification by the US Green Building Council (USGBC).

NEWS Wednesday, 18 May 2016 |

Heathrow hires world's first airport cycle officer to encourage staff to get on their bikes

Heathrow has hired what it believes is the world's first airport cycle officer in a bid to get more staff living within a 5km distance of the gateway to ride to work.

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

NEWS Thursday, 12 May 2016 |

Gatwick opens world's largest self bag drop area

Low-cost carrier, easyJet, claims to have opened the world’s largest self-service bag drop area in London Gatwick's new-look North Terminal.

NEWS Wednesday, 11 May 2016 |

Malta International Airport signs strategic partnership with SITA

Malta International Airport has entered into a strategic partnership with SITA in a move designed to boost its operational excellence and make it a pioneer in the use of new technology.

NEWS Monday, 25 April 2016 |

Free movies, music and TV shows on offer at Frankfurt Airport

Frankfurt Airport is trialling a free entertainment programme that will let passengers enjoy the latest movies, TV series, and popular music on their mobile devices while waiting for their flights to depart.

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

NEWS Monday, 18 April 2016 |

Tom Jobim International Airport introduces 'virtual' sign language assistant

Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.

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