However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.
Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.
Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.
Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.
Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.