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Displaying items by tag: customer service - Airport World Magazine

NEWS Thursday, 30 October 2014 |

Rome-Fiumicino installs new self-service immigration technology

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.

NEWS Wednesday, 29 October 2014 |

Customer satisfaction levels on the rise at Miami International Airport

Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.

NEWS Tuesday, 29 July 2014 |

Improvements made at Leeds Bradford International

Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.

PASSENGER SERVICES Thursday, 31 July 2014 |

Setting the pace

Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.

PASSENGER SERVICES Thursday, 10 July 2014 |

Nothing compares to you

Seven times winner of Best Airport Worldwide and the dominant performer in 25-40mppa category for nearly a decade, Incheon International Airport arguably sets the global standards for customer service excellence, writes Joe Bates.

On the right track

Alexander Hannaford discovers more about the infrastructure and customer service development plans of Phoenix Sky Harbor International Airport.

NEWS Thursday, 10 April 2014 |

All smiles at Cambodia's international airports tomorrow

Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.

NEWS Tuesday, 01 April 2014 |

New trial aims to cut Heathrow holding times

A new operational procedure to cut the amount of time aircraft circle in ‘holding stacks’ at London Heathrow Airport is set to begin today.

NEWS Tuesday, 01 April 2014 |

MIA to get more Customs and Border Protection staff

The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.

RETAIL/F&B Sunday, 23 March 2014 |

Open all hours

Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.

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