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Displaying items by tag: customer service - Airport World Magazine

NEWS Wednesday, 18 January 2017 |

Sydney Airport plans big Chinese New Year celebrations

Sydney Airport is pledging to celebrate Chinese New Year with a range of exciting in-terminal activities that will include "special performances, tailored retail offers and decorations to mark the Year of the Rooster".

NEWS Wednesday, 28 December 2016 |

Auckland Airport unveils new mobile, self-service check-in kiosks

Auckland Airport has rolled out its first mobile self-service check-in kiosks, in preparation for expected record passenger numbers through the international terminal this summer.

NEWS Tuesday, 13 December 2016 |

Santa spotted at Dubai International Airport

Dubai International Airport (DXB) is full of festive cheer as it prepares to welcome some seven million passengers during December. 

NEWS Monday, 12 December 2016 |

Uber cleared for take-off at Montréal-Trudeau from today

Uber drivers will be able to pick up passengers at Montréal–Trudeau airport from today following the conclusion of a business agreement between Aéroports de Montréal (ADM) and the online transportation company. 

NEWS Monday, 05 December 2016 |

LiLou the therapy pig joins SFO's Wag Brigade

Eat your heart out Miss Piggy, Babe and Peppa Pig, there's a new girl in town, San Francisco International Airport's new therapy pig, LiLou!

NEWS Tuesday, 22 November 2016 |

Priority Pass celebrates the opening of over 1,000 lounges worldwide

The opening of 130 new lounges in the last 12 months means that Priority Pass now provides access to over 1,000 airport lounges in 130 countries in 500 cities across the globe.

Back to basics

Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.

NEWS Thursday, 27 October 2016 |

Dublin Airport unveils plans for new Terminal 2 linked hotel

Dublin Airport today unveiled more details about its planned new 402 bedroom hotel linked to Terminal 2, which is expected to create 400 new jobs and become Ireland's fourth biggest hotel when it opens in 2019.

NEWS Thursday, 20 October 2016 |

Specialist dogs enjoy day out at Dublin Airport

A troupe of eight specialist dogs who are in training to assist people with autism recently visited Dublin Airport on a familiarisation and socialisation visit.

NEWS Thursday, 06 October 2016 |

Quito recognised for efforts to accommodate passengers with disabilities

Quito’s gateway to the world, Mariscal Sucre International Airport, has been officially recognised by the city for its efforts to accommodate passengers with disabilities.

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