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Displaying items by tag: customer service - Airport World Magazine

NEWS Friday, 16 June 2017 |

New concessions to enhance customer experience in Newark Liberty's Terminal B

The Port Authority of New and New Jersey's Board of Commissioners believes that its decision to approve new lease agreements with Westfield Airports to renovate 31,000 square feet of terminal space for concessions at Newark Liberty International Airport’s Terminal B will enhance customer satisfaction.

NEWS Tuesday, 16 May 2017 |

Guided airport tours for passengers at Zurich Airport

Zurich Airport has taken hospitality to a new level by introducing guided tours of its facilities for passengers!

NEWS Monday, 08 May 2017 |

LAX prepares for the relocation of Delta and almost a third of its airlines this weekend

The biggest reshuffling of airlines in the history of Los Angeles International Airport (LAX) starts on Friday when a third of the gateway’s 70 carriers will relocate their operations over a five-day period.

NEWS Wednesday, 03 May 2017 |

London City Airport partners with National Autistic Society for series of open days

London City Airport has teamed up with the National Autistic Society to host a series of Open Days to help make the airport a more accommodating and less daunting place for passengers with autism.

NEWS Monday, 01 May 2017 |

Sydney Airport introduces Indoor Google maps to aid passenger navigation

Sydney Airport has announced a new indoor Google Maps feature which will empower its visitors to navigate through the airport directly from the palms of their hands.

NEWS Friday, 28 April 2017 |

Huge new video wall unveiled at Frankfurt Airport

Frankfurt Airport has unveiled a giant 180° LED Video Wall called the 'Entertainment Gate', which it hopes will wow passengers waiting for their flights.

NEWS Friday, 07 April 2017 |

Get up, close and personal with Auckland Airport

Auckland Airport is inviting travellers and other customers to join Strata Club, its new, innovative, app-based programme designed to recognise their travel choices with personalised services and benefits.

NEWS Wednesday, 05 April 2017 |

New shops and F&B outlets open at Oslo Airport

DnB, Haven, Havsalt and Starbucks are among the new shops and F&B outlets opening at Oslo Airport this week.

NEWS Monday, 03 April 2017 |

Hyderabad Rajiv Gandhi International Airport launches new customer service programme

Hyderabad’s Rajiv Gandhi International Airport has unveiled 50 new passenger service associates (PSAs), whose sole task is to assist and help travellers as they journey through the fast growing Indian gateway.

NEWS Thursday, 30 March 2017 |

Hair today, gone tomorrow... Heathrow opens its first hairdressing salon

Celebrity hairdresser, Bradley Smith, is to open the UK's first airport salon inside Heathrow Terminal 5.

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