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Displaying items by tag: customer service - Airport World Magazine

NEWS Wednesday, 18 April 2018 |

Frankfurt Airport opens new roof terrace in time for summer

Frankfurt Airport has opened a new €1.5 million roof terrace that provides passengers with an impressive 'open air' view of the airfield.

NEWS Monday, 16 April 2018 |

Dublin Airport's new fuel farm opens for business

Dublin Airport’s new €40 million aviation fuel farm has opened bringing significant efficiencies to the aircraft refuelling operation.

NEWS Wednesday, 04 April 2018 |

London City to play Music for Airports album all day on continuous loop

London City Airport has come up with something slighty different today by deciding to mark the 40th anniversary of Brian Eno’s visionary album Ambient 1: Music for Airports by playing his influential masterpiece in full, on loop, for the duration of the day!

NEWS Wednesday, 21 March 2018 |

Second Inca Tea outlet opens at Cleveland Hopkins International Airport

The opening of a second Inca Tea outlet at Cleveland Hopkins International Airport is expected to prove just the cup of tea for thirsty passengers passing through the Ohio gateway.

NEWS Friday, 16 March 2018 |

Robotic check-in kiosk trialled at Kansai International Airport

KATE, an intelligent, robotic check-in kiosk that SITA believes will help reduce queues at airports, enjoyed a month-long trial at Japan’s Kansai International Airport (KIX) in February.

NEWS Wednesday, 14 March 2018 |

New pop-up F&B outlets open for business at Singapore Changi

Singapore Changi has shown that no airport is too big to embrace the 'pop-up' concept by unveiling a new temporary F&B area featuring Hudsons Coffee and The Kitchen by Wolfgang Puck.

NEWS Wednesday, 07 March 2018 |

ACI reveals the world's most customer friendly airports

A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.

NEWS Monday, 05 March 2018 |

Artificial intelligence to revolutionise baggage handling over next decade

The smart use of technologies such as artificial intelligence is expected to revolutionise the management of baggage over the next decade, promising to make lost luggage a thing of the past, according to a new report.

NEWS Tuesday, 23 January 2018 |

Hamburg Airport officially launches new self bag drop kiosks

Hamburg Airport today officially unveiled its new automated baggage drop kiosks, which it is confident will make the check-in process quicker, easier and more convenient for passengers.

NEWS Tuesday, 23 January 2018 |

Passenger journeys to be enhanced at Birmingham Airport

Birmingham Airport in the UK has started a multi-million-pound programme of development works which it insists are designed to improve passenger journeys through its facilities.

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