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Displaying items by tag: customer service - Airport World Magazine

NEWS Thursday, 25 August 2016 |

Auckland Airport adding a heliport to cater to high-end tourists

Construction is at an advanced stage on a new helicopter terminal and hangar at Auckland Airport that is expected to cater to the airport’s growing number of affluent and adventure-seeking passengers.

NEWS Tuesday, 23 August 2016 |

London City Airport jazzes up security screening process with music

London City Airport has come up with a novel way of making the security screening process a little less hassle this summer by serenading passengers with music!

NEWS Tuesday, 09 August 2016 |

Darwin provides sneak preview of new premium airport lounge

Darwin International Airport today provided a sneak preview of a new premium lounge ahead of its public launch on September 1.

NEWS Thursday, 28 July 2016 |

Kids want to put trampolines in suitcases – new survey

Left to their own devices, kids would cram all their favourite items into their suitcases when going on holiday, including trampolines, scooters and musical instruments!

NEWS Monday, 25 July 2016 |

Welcome to the 51st & Green at Dublin Airport

Dublin Airport has opened a new passenger lounge after US Preclearance in Terminal 2.

NEWS Wednesday, 20 July 2016 |

New-look Escape Lounge opens at Manchester Airport

Manchester Airport has completed the £1.9 million upgrade of the Escape Lounge in Terminal 2 just in time for the UK's big summer getaway.  

NEWS Monday, 18 July 2016 |

Mr Adventure to join Heathrow staff this summer

Just in time for the summer getaway, a brand new Mr Men character, Mr Adventure has been launched at Heathrow.

NEWS Wednesday, 06 July 2016 |

Dublin Airport unveils 62 new self-service check-in kiosks

Dublin Airport has invested €2 million on 62 new self-service kiosks to improve the check-in experience for four of its major airline customers.

NEWS Wednesday, 08 June 2016 |

Houston's airports unveil new passenger focused website

The complete passenger journey — from getting to the airport to the quickest way to the gate for a flight — is the focus of Houston Airport Systems' reimagined website.

NEWS Thursday, 02 June 2016 |

Fraport recognised as one of Germany's best companies for customer service

Frankfurt Airport operator, Fraport, has been named as one of Germany’s most customer-friendly and service oriented companies in a nationwide competition.

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