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Displaying items by tag: customer service - Airport World Magazine

NEWS Friday, 20 February 2015 |

Keflavik's customer service success down to change in business strategy

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

NEWS Tuesday, 17 February 2015 |

Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

NEWS Thursday, 13 November 2014 |

BLOG: How technology is changing the face of customer service

However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.

NEWS Tuesday, 04 November 2014 |

Customer service key for airports – Airport IT Trends Survey

Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.

NEWS Thursday, 30 October 2014 |

Rome-Fiumicino installs new self-service immigration technology

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.

NEWS Wednesday, 29 October 2014 |

Customer satisfaction levels on the rise at Miami International Airport

Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.

In the spotlight

Axis Communications’ Daren Lang provides some case studies of airports that have realised the commercial and customer service rewards of intelligent video.

AIRPORT DESIGN Thursday, 06 November 2014 |

Doing the right thing

Salt Lake City International Airport’s Maureen Riley talks to Joe Bates about the gateway’s $1.8 billion development programme and a host of other issues ranging from customer service to airport leadership.

NEWS Tuesday, 29 July 2014 |

Improvements made at Leeds Bradford International

Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.

PASSENGER SERVICES Thursday, 31 July 2014 |

Setting the pace

Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.