Displaying items by tag: customer service - Airport World Magazine

PASSENGER SERVICES Thursday, 10 July 2014 |

Nothing compares to you

Seven times winner of Best Airport Worldwide and the dominant performer in 25-40mppa category for nearly a decade, Incheon International Airport arguably sets the global standards for customer service excellence, writes Joe Bates.

On the right track

Alexander Hannaford discovers more about the infrastructure and customer service development plans of Phoenix Sky Harbor International Airport.

RETAIL/F&B Sunday, 23 March 2014 |

Open all hours

Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.

NEWS Thursday, 29 November 2012 |

Rolling Stones exhibition opens at Dublin Airport

Dublin Airport has opened its very own tribute to The Rolling Stones.
NEWS Wednesday, 24 October 2012 |

Detroit Metropolitan Airport awards seven-year concession to The Paradies Shops

Detroit Metropolitan Airport has awarded The Paradies Shops a seven-year concession to operate new retail outlets in its showpiece McNamara Terminal.
NEWS Tuesday, 23 October 2012 |

Stansted Airport to trial "less intrusive" body scanners

Stansted Airport will this week become the latest airport to begin trials of new, "less intrusive" security body scanners.
NEWS Tuesday, 09 October 2012 |

Heinemann unveils new Frankfurt duty free shops

Frankfurt Airport’s impressive new Pier A-Plus boasts more than 5,000sqm of duty free and retail space operated by Gebr Heinemann.
NEWS Tuesday, 02 October 2012 |

World first for Billund Airport - print at home baggage tags

Billund Airport has become the first airport in the world to allow passengers to print their own baggage tags and boarding cards at home before they come to the gateway.

Great expectations

How do airports manage growing customer service expectations? Joanne Paternoster investigates.

NEWS Tuesday, 07 August 2012 |

Meet Libby, Newark-Liberty's new 'virtual assistant'

Newark Liberty International Airport has a new employee – 'Libby'.

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