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Displaying items by tag: customer service - Airport World Magazine

NEWS Tuesday, 13 October 2015 |

BLOG: Peak Travel Season and the Importance of Flight Information for Airports

It was another whirlwind of a holiday season in the UK this summer with the number of flights at London's Heathrow and Gatwick airports reaching record levels in July, writes John Grant.

NEWS Thursday, 24 September 2015 |

Bergamo Airport introduces 'living pods' for sleepy passengers

Bergamo has become the latest airport to introduce ‘sleeping facilities’ for weary passengers to rest up and relax.

PASSENGER SERVICES Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

NEWS Monday, 21 September 2015 |

London Southend wins best British airport prize

London Southend Airport has beaten all other UK airports for the third year running to once again be named ‘Best in Britain’ in the latest Which? airport passenger survey.

NEWS Tuesday, 04 August 2015 |

New independent lounge opens at Heathrow

Heathrow has opened the first independently operated lounge in Terminal 5.

NEWS Thursday, 30 July 2015 |

New restaurant at Toronto Pearson to offer innovative new dining experience

Internationally acclaimed master chef Susur Lee’s culinary creations are taking flight, literally, with the opening of Lee Kitchen at Toronto Pearson International Airport.

NEWS Wednesday, 29 July 2015 |

San Antonio breaks ground on new consolidated car rental facility

Passengers will soon have access to a new 1.8 million square foot Consolidated Rental Car and Public Parking Facility (CONRAC) at San Antonio International Airport.

NEWS Monday, 27 July 2015 |

Philadelphia offers some of the best value flights in the US – new survey

Philadelphia International Airport is one of the most affordable airports in the US, according to a new report. 

NEWS Wednesday, 22 July 2015 |

Denver has the fastest Wi-Fi of the US's top airports – new survey

Denver International Airport (DIA) has the fastest Wi-Fi out of the top seven busiest airports in the US, according to data from Wefi, the mobile data analytics company.

NEWS Thursday, 16 July 2015 |

BLOG: Everyone wins with self-service, but the human touch is key

Although it’s transforming the customer experience, without the right support, automation can do more harm than good, says Sally Alington.

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