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Displaying items by tag: customer service - Airport World Magazine

NEWS Monday, 25 April 2016 |

Free movies, music and TV shows on offer at Frankfurt Airport

Frankfurt Airport is trialling a free entertainment programme that will let passengers enjoy the latest movies, TV series, and popular music on their mobile devices while waiting for their flights to depart.

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

NEWS Monday, 18 April 2016 |

Tom Jobim International Airport introduces 'virtual' sign language assistant

Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.

NEWS Wednesday, 06 April 2016 |

Orlando recognises staff customer service champions

Orlando International Airport is so proud of the top quality customer service offered by its staff that it is literally telling the world about them through a series of 6ft by 6ft placards in its terminals.

NEWS Tuesday, 15 March 2016 |

Helsinki Airport to stage fashion show on runway this May

The world of fashion will descend on Helsinki Airport on May 24, 2016, when the gateway's Runway 2 will be transformed into a catwalk for seven top designers to showcase their collections.

NEWS Friday, 11 March 2016 |

South by Southwest (SXSW) music festival coming to Austin-Bergstrom

Music lovers are in for an extra special treat at Austin-Bergstrom International Airport next week as the Texas gateway celebrates the South by Southwest (SXSW) music festival.

NEWS Wednesday, 09 March 2016 |

Singapore Changi opens check-in facilities for early arrivals

Singapore Changi has opened common use check-in counters in T2 (Row 7) and T3 (Row 10), and an early check-in lounge at Terminal 1 (near Row 5), to make life easier for outbound passengers turning up extra early for flights.

NEWS Thursday, 03 March 2016 |

Gatwick Airport opens its very own gin distillery

Gatwick Airport opened a restaurant with a difference today as the outlet contains its own gin distillery!

NEWS Wednesday, 02 March 2016 |

Detroit Metro to introduce dedicated kerbside access areas for disabled passengers

Detroit Metropilitan Airport is to introduce dedicated area for the pick-up and drop-off of disabled passengers.

NEWS Monday, 29 February 2016 |

Revealed – the world's best airports for customer service in 2015

The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.

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