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Displaying items by tag: customer service - Airport World Magazine

NEWS Monday, 05 December 2016 |

LiLou the therapy pig joins SFO's Wag Brigade

Eat your heart out Miss Piggy, Babe and Peppa Pig, there's a new girl in town, San Francisco International Airport's new therapy pig, LiLou!

NEWS Tuesday, 22 November 2016 |

Priority Pass celebrates the opening of over 1,000 lounges worldwide

The opening of 130 new lounges in the last 12 months means that Priority Pass now provides access to over 1,000 airport lounges in 130 countries in 500 cities across the globe.

Back to basics

Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.

NEWS Thursday, 27 October 2016 |

Dublin Airport unveils plans for new Terminal 2 linked hotel

Dublin Airport today unveiled more details about its planned new 402 bedroom hotel linked to Terminal 2, which is expected to create 400 new jobs and become Ireland's fourth biggest hotel when it opens in 2019.

NEWS Thursday, 20 October 2016 |

Specialist dogs enjoy day out at Dublin Airport

A troupe of eight specialist dogs who are in training to assist people with autism recently visited Dublin Airport on a familiarisation and socialisation visit.

NEWS Thursday, 06 October 2016 |

Quito recognised for efforts to accommodate passengers with disabilities

Quito’s gateway to the world, Mariscal Sucre International Airport, has been officially recognised by the city for its efforts to accommodate passengers with disabilities.

NEWS Thursday, 22 September 2016 |

New independent lounges open at Rio's Tom Jobim International Airport

Rio de Janeiro's Tom Jobim International Airport has become the first gateway in South America to open a Plaza Premium lounge. 

NEWS Monday, 12 September 2016 |

Shannon Airport trialling new preclearance checkpoint

A new checkpoint concept, which it is claimed could halve the time spent in security by millions of passengers at airports around the world, is being trialled at Shannon Airport.

NEWS Monday, 05 September 2016 |

Oktoberfest celebrations begins today at Frankfurt Airport

Passengers passing through Frankfurt Airport will be able to get a taste of Oktoberfest over the next three weeks as the gateway celebrates the annual beer festival and funfair. 

NEWS Thursday, 01 September 2016 |

Queensland Symphony Orchestra to serenade passengers at Brisbane Airport

Passengers travelling through Brisbane Airport (BNE) may find themselves serenaded by members of the Queensland Symphony Orchestra (QSO), which will be taking up the baton as BNE’s next Artist-in-Residence from today.

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