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Displaying items by tag: customer service - Airport World Magazine

NEWS Thursday, 28 July 2016 |

Kids want to put trampolines in suitcases – new survey

Left to their own devices, kids would cram all their favourite items into their suitcases when going on holiday, including trampolines, scooters and musical instruments!

NEWS Monday, 25 July 2016 |

Welcome to the 51st & Green at Dublin Airport

Dublin Airport has opened a new passenger lounge after US Preclearance in Terminal 2.

NEWS Wednesday, 20 July 2016 |

New-look Escape Lounge opens at Manchester Airport

Manchester Airport has completed the £1.9 million upgrade of the Escape Lounge in Terminal 2 just in time for the UK's big summer getaway.  

NEWS Monday, 18 July 2016 |

Mr Adventure to join Heathrow staff this summer

Just in time for the summer getaway, a brand new Mr Men character, Mr Adventure has been launched at Heathrow.

NEWS Wednesday, 06 July 2016 |

Dublin Airport unveils 62 new self-service check-in kiosks

Dublin Airport has invested €2 million on 62 new self-service kiosks to improve the check-in experience for four of its major airline customers.

NEWS Wednesday, 08 June 2016 |

Houston's airports unveil new passenger focused website

The complete passenger journey — from getting to the airport to the quickest way to the gate for a flight — is the focus of Houston Airport Systems' reimagined website.

NEWS Thursday, 02 June 2016 |

Fraport recognised as one of Germany's best companies for customer service

Frankfurt Airport operator, Fraport, has been named as one of Germany’s most customer-friendly and service oriented companies in a nationwide competition.

World in motion

A new White Paper revealing that customer service is a key driver of non-aeronautical revenues and the unveiling of ACI’s first Accredited Training Institute are two highlights of the second quarter of 2016.

NEWS Wednesday, 25 May 2016 |

New technology could eliminate the need for multiple security checks at airports

SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.

NEWS Tuesday, 24 May 2016 |

Plans unveiled to phase out smoking rooms at Salt Lake City International Airport

Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.

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