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Displaying items by tag: customer service - Airport World Magazine

NEWS Thursday, 23 April 2015 |

New study reveals how and why we will travel by 2030

Six ‘traveller tribes’ or segments will emerge by the end of the next decade, according to a new study.

NEWS Monday, 20 April 2015 |

Miami International Airport honours its volunteer ambassadors

Take a bow, Elaine Riedinger, Miami International Airport's Volunteer Ambassador of the Year.

NEWS Wednesday, 08 April 2015 |

Bringing a Finnish feeling to Helsinki Airport

New F&B outlets such as the Arctic Bar and Nordic Kitchen are designed to bring more of a Finnish feel to Helsinki Airport, according to operator Finavia.

BLOGS Thursday, 02 April 2015 |

Blog: The business case for wireless technology

For airport owners and authorities the term wireless tends to mean Wi-Fi and, more often than not, how they can install it in communal areas for passengers whilst they wait for flights or loved ones to arrive, writes Mark Keenan.

NEWS Friday, 27 March 2015 |

New app to aid passengers through the US customs and immigration process

Seattle-Tacoma International Airport has become the third US gateway to introduce a mobile app designed to expedite passengers' journeys through the US arrivals process.

NEWS Friday, 20 February 2015 |

Keflavik's customer service success down to change in business strategy

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

NEWS Tuesday, 17 February 2015 |

Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

NEWS Thursday, 13 November 2014 |

BLOG: How technology is changing the face of customer service

However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.

NEWS Tuesday, 04 November 2014 |

Customer service key for airports – Airport IT Trends Survey

Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.

NEWS Thursday, 30 October 2014 |

Rome-Fiumicino installs new self-service immigration technology

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.