Robbie Gill considers the advantages of creating a ‘sense of place’ at airports and the impact it can have on retail/F&B sales.
Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.
ACI World has launched its Airport Service Quality (ASQ) Retail programme to encourage airport bosses to improve the performance of the retail operations at their gateways.
The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost sales, writes Kevin Rozario.
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