Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.
Sharing accountability for energy savings has led to Birmingham Airport saving over €450,000 on energy bills in the past two years, writes Matt Whitehead.
The latest news from ACI's World Business Partners.
New installations, contract wins, reports and the launch of a hybrid luggage drop system have ensured a busy few months for airport baggage handlers and technology suppliers.
With major new airports being built in Beijing, Qingdao and elsewhere and dozens of existing gateways adding new state-of-the-art facilities, these are exciting times for China, writes Joe Bates.
Airport World reports on the trial, development and installation of a handful of new security technologies.
Skanska USA's MacAdam Glinn reflects on how the quest for greater efficiency, flexibility and a better customer experience is driving renovation projects at US airports.
New initiatives, services and innovative design continue to raise the bar on customer service levels at airports worldwirde, writes Joe Bates.
Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the customer service philosphy of Amman's Queen Alia International Airport.
Aviation general manager, Miguel Southwell, tells Joe Bates about the economic importance of Hartsfield-Jackson Atlanta International Airport and how is success is vital to the entire region.
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