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Airport Design Profiles - Airport World Magazine

PASSENGER SERVICES Monday, 16 September 2019 |

Always improving

Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

View from the top

ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

AIRPORT PROFILES Tuesday, 10 September 2019 |

Fantastic Journey

Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator on the up when he retires from his position at the end of the year, writes Joe Bates.

MAGAZINE Thursday, 05 September 2019 |

AIRPORT WORLD 2019, ISSUE 04

VIEW THE ISSUE HERE

In the spotlight: Customer service

Airport report: Munich

Special report: Passenger facilitation

Plus: F&B innovation & Industry news

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