An ever-increasing number of airports are discovering the operational and customer service advantages of adopting mobile technology, writes Mike Benjamin.
New IATA director general and CEO, Tony Tyler, provides his thoughts on leadership, the organisation’s relationship with ACI and the challenges ahead for the aviation industry.
What are the commercial benefits of social media for airports? Anne Kavanagh investigates.
Lisa Brown and Richard Walsh report on Boston Logan’s web-based initiatives to communicate with passengers and humanise the airport brand.
Are theme parks set to become commonplace at airports or are most planned projects little more than a pipe dream? Joe Bates and Lucy Siebert investigate.
New CANSO director general, Graham Lake, explains why enhancing communication and co-operation operation between aviation’s key stakeholders will be among his top priorities.
Joe Bates discovers more about the power of branding and the positive impact it can have on an airport’s image and popularity.
Spin doctor and author, Ian Taylor, talks to Airport World about news coverage and managing the airport message.
Why are airports becoming increasingly fascinated with art? Robin Stone investigates.
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