Asia-Pacific gateways once again lead the way in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.
ACI director general, Angela Gittens, reflects on the importance of good marketing and communication and the benefits of the Airport Service Quality programme.
Lucy Siebert caught up with Heathrow’s marketing and insight director, Nick Adderley, to find out how it is trying to make every journey better.
Robin Stone discovers more about airport mascots and how they are being used to boost the image of gateways across the globe.
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