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MARKETING & COMMUNICATIONS

Love thy neighbour



The Kenan Institute’s Dr Stephen Appold and Dr John Kasarda explain why successful airports must enjoy a healthy relationship with their neighbours.

Wednesday, 24 February 2010 |

By popular demand

Asia-Pacific gateways once again lead the way in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

Wednesday, 24 February 2010 |

Great story



ACI director general, Angela Gittens, reflects on the importance of good marketing and communication and the benefits of the Airport Service Quality programme.

Sunday, 13 December 2009 |

Mr Fix-It



Lucy Siebert caught up with Heathrow’s marketing and insight director, Nick Adderley, to find out how it is trying to make every journey better.

Monday, 16 November 2009 |

What's yours called?



Robin Stone discovers more about airport mascots and how they are being used to boost the image of gateways across the globe.

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