Airport and airline staff could all one day be greeting passengers in wearable technology to enhance customer service and inject some magic back into travellers’ flying experiences.
Kuwait International Airport is to have new self-service check-in kiosks installed by air transport IT specialist SITA.
A survey by air transport IT provider SITA has found 84% of passengers to Abu Dhabi International Airport carry a smartphone – but they still prefer personal service.
A global survey by air transport IT provider SITA has found passengers at GRU Airport in São Paulo want mobile services.
Airlines are ramping up spending on finding out more about their passengers, according to an annual survey by air transport communications and IT specialist SITA.