An airport’s route development-focused marketing efforts are crucial to its success and the potential future prosperity of the communities they serve, writes Tony Griffin.
Mobile apps are changing the way airlines do business, permeating every step of the journey and core aspect of their operations, according to the latest Airline IT Trends Survey.
Scott Phillips considers the importance of Wi-Fi connectivity at airports and different ways of delivering it to customers with varying requirements.
Baggage systems of the future will not only have to handle vast volume increases but also focus on delivering quality, writes Graham Newton.
Rob Fuller takes a look at the user-friendly design of Hartsfield-Jackson’s new international terminal.
Rafael Echevarne and Patrick Lucas reflect on the findings of ACI’s World Airport Traffic Report (WATR), arguably aviation’s most comprehensive compendium of annual traffic statistics.
How do airports manage growing customer service expectations? Joanne Paternoster investigates.
Understanding passenger profiles can play a key role in an airport’s success, writes George Karamanos, Abu Dhabi Airport Company’s vice president of corporate marketing and communications.
Airports continue to introduce loyalty programmes in a bid to enhance their passenger appeal, but is the tactic working? Jessica Twentyman reports.
ACI World’s director of communications and events, Cheryl Marcell, reflects on the importance of good marketing and communication.
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