ACI World director general, Angela Gittens, reflects on the launch of New Experience in Travel and Technologies (NEXTT), the latest joint ACI/IATA initiative.
Sabrina Guerrieri reports on plans for a new Customer Excellence Global Summit, the official launch of ACI’s Airport Excellence (APEX) in Security programme and the latest world traffic forecast.
Airport World reviews the highlights of the recent ACI Africa/World Assembly, Conference and Exhibition in Mauritius.
The latest news from ACI’s World Business Partners
Dr Richard Plenty and Terri Morrissey reflect on airport security and its impact on passengers.
Liam Henderson and Milda Manomaityte consider some of the ground access challenges facing Europe’s airports and what needs to be done to improve surface connectivity.
A new study reveals that airports can build greater customer loyalty by improving the way they communicate with passengers, writes Katie Smith.
Airports can transform the passenger experience with next generation analytics, writes Niels Kroese.
ACI Africa’s secretary general, Ali Tounsi, considers some of the challenges and opportunities facing the continent’s airports.
Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.
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