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OTHER ARTICLES

SMART Talk

Joe Bates looks back at some of the highlights of the recent SMART Airports & Regions Conference and Exhibition in El Paso.

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ACI World director general, Angela Gittens, reflects on the topic of cybersecurity and the organisation’s efforts to develop products and services to help airports prepare for and mitigate cyber-attacks.

Trends in airport expansion and renovation

A new White Paper shows that a customer-centric focus is driving change and innovation at US airports, write KONE’s Dan Brooks and Kevin Wigley.

World Business Partners

The latest global news from ACI’s World Business Partners.

People Matters – Anger management

Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers.

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ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

People Matters – Entrepreneurial spirt

Richard Plenty and Terri Morrissey provide their thoughts on how to encourage entrepreneurial spirt.

World Business Partners

The latest global news from ACI’s World Business Partners.

Park and Fly

Airport World reviews some of the latest airport parking stories from across Europe and North America.

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ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world.

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