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People matters - Complacency – the enemy of growth

Dr Richard Plenty and Terri Morrissey provide their thoughts on: Taking responsibility for your own development.

Helping hand

Lufthansa Consulting’s Anna Shachikova explains how subsidised transportation could help regional airports in Russia’s Far East survive and flourish.

Big year for Canada

Canadian Airports Council president, Daniel-Robert Gooch, considers potential changes to the nation’s Air Transport Policy.

World in motion

Dr Pierre Coutu, AMPAP’s programme executive provides his thoughts on management competency building: planning, design and development.

View from the top

Director general, Angela Gittens, reflects on the fact that airports are capital intensive assets and the challenges they face in finding the funds to develop their key infrastructure.

People Matters - The toxic triangle

Dr Richard Plenty and Terri Morrissey provide their thoughts on: The dark side of performance management on wellbeing at work. 

Treble top

Airport World turns the spotlight on baggage handling projects at Keflavík, Moscow Sheremetyevo and Bahrain airports.

World in motion

A new White Paper revealing that customer service is a key driver of non-aeronautical revenues and the unveiling of ACI’s first Accredited Training Institute are two highlights of the second quarter of 2016.

Remote control

Remote towers will allow for safe and efficient air traffic services, potentially reducing the costs for air traffic services at airports by 30% to 40%, writes Avinor’s Jan Østby.

View from the top

ACI World director general, Angela Gittens, reflects on the growth, development and enhancement of the Airport Service Quality (ASQ) customer satisfaction programme.

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