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OTHER ARTICLES

Going in the right direction

Liam Henderson and Milda Manomaityte consider some of the ground access challenges facing Europe’s airports and what needs to be done to improve surface connectivity.

What passengers want

A new study reveals that airports can build greater customer loyalty by improving the way they communicate with passengers, writes Katie Smith.

Analyse that!

Airports can transform the passenger experience with next generation analytics, writes Niels Kroese.

Unlocking Africa’s potential

ACI Africa’s secretary general, Ali Tounsi, considers some of the challenges and opportunities facing the continent’s airports.

That’s entertainment

Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.

Feels good!

Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.

View from the top

ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

Building human capital

Dr Richard Plenty and Terri Morrissey reflect on the importance of building a strong airport team.

Smart solutions

Joe Bates reports on the highlights of the recent SMART Airports & Regions Conference and Exhibition in Charlotte, North Carolina.

View from the top

ACI World director general, Angela Gittens, reflects on the benefits of making the optimum use of emerging technologies, processes and design developments.

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