A new study reveals that airports can build greater customer loyalty by improving the way they communicate with passengers, writes Katie Smith.
Airports can transform the passenger experience with next generation analytics, writes Niels Kroese.
ACI Africa’s secretary general, Ali Tounsi, considers some of the challenges and opportunities facing the continent’s airports.
Airport World takes a closer look at a handful of new customer service focused initiatives introduced by airports across the world.
Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.
ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.
Dr Richard Plenty and Terri Morrissey reflect on the importance of building a strong airport team.
Joe Bates reports on the highlights of the recent SMART Airports & Regions Conference and Exhibition in Charlotte, North Carolina.
ACI World director general, Angela Gittens, reflects on the benefits of making the optimum use of emerging technologies, processes and design developments.
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