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Striving for excellence

Dimitri Coll, head of Airport Service Quality (ASQ), tells us more about the growth and development of ACI’s customer satisfaction benchmarking programme.

Making headlines

President, Deborah Cooper, talks to Joe Bates about the launch, success and development of CNN Airport Network.

Global influence

ACI World’s deputy director general, Michael Rossell, reflects on the organisation’s close working relationship with ICAO and the importance of representing the interests of airports on the world stage.

Step back in time

Joe Bates remembers some of the milestone events, people and notable achievements that have helped shape ACI World in its first quarter of a century.

View from the top

ACI World director general, Angela Gittens, looks ahead to the next quarter of a century as the organisation celebrates its 25th Anniversary.

ACI's WORLD BUSINESS PARTNERS – news round up

The latest news from ACI’s World Business Partners.

People matters - Complacency – the enemy of growth

Dr Richard Plenty and Terri Morrissey provide their thoughts on: Taking responsibility for your own development.

Helping hand

Lufthansa Consulting’s Anna Shachikova explains how subsidised transportation could help regional airports in Russia’s Far East survive and flourish.

Big year for Canada

Canadian Airports Council president, Daniel-Robert Gooch, considers potential changes to the nation’s Air Transport Policy.

World in motion

Dr Pierre Coutu, AMPAP’s programme executive provides his thoughts on management competency building: planning, design and development.

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