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ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

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ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world.

NEWS Wednesday, 12 June 2019 |

customer service excellence recognition for Changchun and Hohhot airports

ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.

NEWS Monday, 03 June 2019 |

ACI heralds new era for slot allocation at airports

ACI World, IATA and the Worldwide Airport Coordinators Group (WWACG) today announced the agreement of a new governance structure for the Worldwide Slot Guidelines (WSG). 

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ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.

NEWS Monday, 13 May 2019 |

ACI warns that managing aircraft noise remains key to aviation's growth

ACI World today emphasised that limiting or reducing the nuisance of significant aircraft noise remains a key priority for airports and aviation stakeholders.

NEWS Wednesday, 03 April 2019 |

ACI's World Assembly and Asia-Pacific Regional Conference begins in Hong Kong

Over 850 airport and aviation leaders, experts and professionals as well as 60 exhibitors from across the globe have descended on Hong Kong for the 2019 ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition (WAGA), which officially began today.

NEWS Thursday, 28 March 2019 |

New Economics Report shows importance of non-aero revenues

ACI World today published its ACI Airport Economics Report for the calendar year 2017, which reveals a strong industry performance underpinned by continued growth in global trade and air service demand.

NEWS Tuesday, 26 March 2019 |

New global reporting format is key to greater airfield safety

As the increase in traffic calls for greater airfield efficiency and capacity, ACI World today emphasised the importance of implementing the new ICAO Global Reporting Format (GRF), a new methodology for assessing and reporting runway surface conditions.

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ACI World director general, Angela Gittens, sets the scene for the upcoming Airport Economics & Finance Conference in London, where the theme of the event is ‘Paradigm shifts in airport business’.

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