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Other Features - Airport World Magazine

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

View from the top

ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

NEWS Monday, 12 August 2019 |

Satisfaction levels rise at Copenhagen as traffic growth continues

Copenhagen Airport came close to breaking its monthy record for July when 3.1 million passengers passed through the Danish gateway.

NEWS Wednesday, 12 June 2019 |

customer service excellence recognition for Changchun and Hohhot airports

ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.

View from the top

ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.

ACI NEWS Sunday, 31 March 2019 |

World in motion

Sabrina Guerrieri reports on the decision to enhance ACI’s market leading Airport Service Quality (ASQ) programme to make it even better and more relevant.

NEWS Wednesday, 06 March 2019 |

ACI reveals the world's best airports for customer experience

Delhi-Indira Gandhi, Indianapolis, Moscow Sheremetyevo, Mumbai-Chhatrapati Shivaji, Singapore Changi and Seoul–Gimpo were today named as some of the best airports in the world in ACI's annual Airport Service Quality (ASQ) customer experience awards.

NEWS Monday, 29 October 2018 |

Customer satisfaction levels rise at the world's airports

Passenger satisfaction levels at the world's airports increased in the third quarter of 2018, according to the latest analysis from Airports Council International (ACI).

PASSENGER SERVICES Thursday, 28 June 2018 |

We are the champions

Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.

NEWS Wednesday, 07 March 2018 |

ACI reveals the world's most customer friendly airports

A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.

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