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ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

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ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world.

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ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.

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ACI World director general, Angela Gittens, sets the scene for the upcoming Airport Economics & Finance Conference in London, where the theme of the event is ‘Paradigm shifts in airport business’.

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Director general, Angela Gittens, reflects on the key role of ACI World ahead of what promises to be another busy and influential year for the voice of the world’s airports.

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ACI director general, Angela Gittens, reflects on the role retail/F&B concessions play in raising revenue and boosting passenger satisfaction levels.

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ACI World director general, Angela Gittens, reflects on the security challenges facing airports today and ACI/IATA’s Smart Security initiative which aims to make the passenger security process more intelligent.

ACI NEWS Thursday, 18 January 2018 |

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ACI World director general, Angela Gittens, reflects on the launch of New Experience in Travel and Technologies (NEXTT), the latest joint ACI/IATA initiative.

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ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

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ACI World director general, Angela Gittens, reflects on the benefits of making the optimum use of emerging technologies, processes and design developments.

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