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ACI director general, Angela Gittens, reflects on the role retail/F&B concessions play in raising revenue and boosting passenger satisfaction levels.

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ACI World director general, Angela Gittens, reflects on the security challenges facing airports today and ACI/IATA’s Smart Security initiative which aims to make the passenger security process more intelligent.

ACI NEWS Thursday, 18 January 2018 |

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ACI World director general, Angela Gittens, reflects on the launch of New Experience in Travel and Technologies (NEXTT), the latest joint ACI/IATA initiative.

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ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

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ACI World director general, Angela Gittens, reflects on the benefits of making the optimum use of emerging technologies, processes and design developments.

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ACI World director general, Angela Gittens, reflects on trends in airport ownership.

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ACI World director general, Angela Gittens, reflects on the importance of sustainable airport growth in the United Nations International Year of Sustainable Tourism for Development. 

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Director general, Angela Gittens, discusses ACI World’s new Policy Brief and the importance of non-aeronautical revenues. 

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Director general, Angela Gittens, reflects on the fact that airports are capital intensive assets and the challenges they face in finding the funds to develop their key infrastructure.

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ACI World director general, Angela Gittens, discusses building capacity and ensuring that airports continue to function as engines of local and regional economies.

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