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PASSENGER SERVICES

Thursday, 03 October 2019 |

Happy or not?

Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback technology at airports.

Tuesday, 24 September 2019 |

Aroma therapy

Ambient scenting is one of the newest initiatives being embraced by airports as they look to enhance the passenger experience, writes Prolitec’s Roger Bensinger.

Monday, 23 September 2019 |

The global challenge

Society needs to pull together to deliver a world class service to travellers with reduced mobility, writes OmniServ’s head of innovation and regulatory compliance, Samantha Saunders.

Friday, 20 September 2019 |

Are you being served?

What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess, investigates.

Wednesday, 18 September 2019 |

Power to the people

The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.

Tuesday, 17 September 2019 |

Quick and easy

New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein.

Monday, 16 September 2019 |

Always improving

Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.

Friday, 13 September 2019 |

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

Wednesday, 11 July 2018 |

What passengers want

The delivery of contextually aware information and the use of new technologies are helping pave the way for richer passenger experiences and boosting airport revenues, writes Clare Williams.

Thursday, 05 July 2018 |

Better by design

Arup associate director and aviation security specialist, Stacey Peel, reflects on the challenges of designing the airport of the future and reveals a new passenger processing concept that could help eliminate queues at airports.

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