Uniforms can help create a competitive edge by showcasing a brand and boosting customer service levels by making staff easier to identify, writes Simon Jersey’s Paul Farrell.
Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.
A new study reveals that car parking, so important to the bottom line of most airports, is becoming increasingly innovative and dynamic, writes Ivo Favotto.
Airport hotels are some of the most sought after concessions on the planet with the big chains boasting facilities at or around most of the world’s busiest airports, writes Joe Bates.
ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.
Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.
CEO of thyssenkrupp Elevator, Andreas Schierenbeck, discusses innovation in the airport sector and how moving walkways are getting quicker and aircraft docking faster due to new technology.
South Africa’s aviation sector is rapidly digitising its operations in line with global demands, writes Sello Mmakau, Airports Company South Africa’s chief information officer.
Airports continue to enhance their parking facilities to make them more efficient and customer friendly, writes Joe Bates.
The newly revised and ACI-endorsed Level of Service (LoS) framework provides airports with a single set of globally accepted passenger service guidelines, writes IATA’s senior manager for airport consulting, Jurgen Renner.
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