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PASSENGER SERVICES

Tuesday, 11 April 2017 |

Time to shine

Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

Monday, 10 April 2017 |

Cool runnings!

A new study reveals that car parking, so important to the bottom line of most airports, is becoming increasingly innovative and dynamic, writes Ivo Favotto.

Monday, 26 December 2016 |

Bed and board

Airport hotels are some of the most sought after concessions on the planet with the big chains boasting facilities at or around most of the world’s busiest airports, writes Joe Bates. 

Tuesday, 22 November 2016 |

Everybody counts

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

Thursday, 10 November 2016 |

Back to basics

Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.

Friday, 21 October 2016 |

The need for speed

CEO of thyssenkrupp Elevator, Andreas Schierenbeck, discusses innovation in the airport sector and how moving walkways are getting quicker and aircraft docking faster due to new technology.

Thursday, 20 October 2016 |

Queue busting

South Africa’s aviation sector is rapidly digitising its operations in line with global demands, writes Sello Mmakau, Airports Company South Africa’s chief information officer.

Wednesday, 19 October 2016 |

Paying off

Airports continue to enhance their parking facilities to make them more efficient and customer friendly, writes Joe Bates. 

Thursday, 28 July 2016 |

One vision

The newly revised and ACI-endorsed Level of Service (LoS) framework provides airports with a single set of globally accepted passenger service guidelines, writes IATA’s senior manager for airport consulting, Jurgen Renner.

Thursday, 23 June 2016 |

Find space for parking!

Airports looking to boost customer satisfaction levels would do well to remember motorists and the importance of the car parking experience in passenger journeys, writes Chris Girling.

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