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PASSENGER SERVICES

Monday, 02 July 2018 |

Striving for excellence

ACI World’s manager for ASQ strategic marketing, Sevda Fevzi, tells us more about the launch of the first ever barometer on global airport service quality.

Thursday, 28 June 2018 |

We are the champions

Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.

Wednesday, 20 June 2018 |

Better buys

Alex Avery looks at how innovation can shape the future of airport retail and enhance the passenger experience.

Monday, 29 January 2018 |

One direction

Arup’s global aviation business leader, Ian Taylor, ponders how autonomous vehicles will shape the airport of the future.

Thursday, 15 June 2017 |

Dressed for success

Uniforms can help create a competitive edge by showcasing a brand and boosting customer service levels by making staff easier to identify, writes Simon Jersey’s Paul Farrell.

Tuesday, 11 April 2017 |

Time to shine

Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

Monday, 10 April 2017 |

Cool runnings!

A new study reveals that car parking, so important to the bottom line of most airports, is becoming increasingly innovative and dynamic, writes Ivo Favotto.

Monday, 26 December 2016 |

Bed and board

Airport hotels are some of the most sought after concessions on the planet with the big chains boasting facilities at or around most of the world’s busiest airports, writes Joe Bates. 

Tuesday, 22 November 2016 |

Everybody counts

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

Thursday, 10 November 2016 |

Back to basics

Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.

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