ACI World’s manager for ASQ strategic marketing, Sevda Fevzi, tells us more about the launch of the first ever barometer on global airport service quality.
Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.
Alex Avery looks at how innovation can shape the future of airport retail and enhance the passenger experience.
Arup’s global aviation business leader, Ian Taylor, ponders how autonomous vehicles will shape the airport of the future.
Uniforms can help create a competitive edge by showcasing a brand and boosting customer service levels by making staff easier to identify, writes Simon Jersey’s Paul Farrell.
Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.
A new study reveals that car parking, so important to the bottom line of most airports, is becoming increasingly innovative and dynamic, writes Ivo Favotto.
Airport hotels are some of the most sought after concessions on the planet with the big chains boasting facilities at or around most of the world’s busiest airports, writes Joe Bates.
ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.
Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.
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