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PASSENGER SERVICES

Friday, 21 October 2016 |

The need for speed

CEO of thyssenkrupp Elevator, Andreas Schierenbeck, discusses innovation in the airport sector and how moving walkways are getting quicker and aircraft docking faster due to new technology.

Thursday, 20 October 2016 |

Queue busting

South Africa’s aviation sector is rapidly digitising its operations in line with global demands, writes Sello Mmakau, Airports Company South Africa’s chief information officer.

Wednesday, 19 October 2016 |

Paying off

Airports continue to enhance their parking facilities to make them more efficient and customer friendly, writes Joe Bates. 

Thursday, 28 July 2016 |

One vision

The newly revised and ACI-endorsed Level of Service (LoS) framework provides airports with a single set of globally accepted passenger service guidelines, writes IATA’s senior manager for airport consulting, Jurgen Renner.

Thursday, 23 June 2016 |

Find space for parking!

Airports looking to boost customer satisfaction levels would do well to remember motorists and the importance of the car parking experience in passenger journeys, writes Chris Girling.

Tuesday, 21 June 2016 |

Who cares wins

Joe Bates takes a quick look at some of the latest health and wellbeing initiatives taking place at airports across the globe.

Monday, 30 May 2016 |

Out to impress

From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.

Thursday, 26 May 2016 |

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

Thursday, 07 January 2016 |

Celebrate good times

Airport customer service has undergone a metamorphosis for the better over the last 20 years fuelled by management taking responsibility for customer experiences across the entire gateway, writes Butterfly Consulting's Joanne Paternoster.

Thursday, 05 November 2015 |

Back to the future

InterVISTAS Solomon Wong considers the potential impact of US Preclearance changes and argues that the new vision is rooted in an old concept.

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