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PASSENGER SERVICES

Monday, 28 September 2015 |

Sweet dreams!

Is your airport doing enough to cater for the sleeping requirements of transit passengers with a long layover? Joe Bates discovers that some airports are ahead of the game when it comes to facilities and services.

Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

Thursday, 28 May 2015 |

Tales of the unexpected

New initiatives, services and innovative design continue to raise the bar on customer service levels at airports worldwirde, writes Joe Bates.

Tuesday, 12 May 2015 |

Putting people first

Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the customer service philosphy of Amman's Queen Alia International Airport.

Thursday, 04 December 2014 |

Happy talk

Faith Group’s Zachary Varwig considers how strategically using data can significantly enhance the ‘airport experience’ for passengers.

Monday, 24 November 2014 |

Fast track

Steve Riano reflects on the basic requirements of a good airport rail link, the challenges posed setting them up and the progress of the Dulles Corridor Metrorail Project.

Monday, 13 October 2014 |

Be in the driving seat

DAA USA’s parking expert, Jenna Buckner, provides 10 top tips on how to improve your parking RFP.

Thursday, 09 October 2014 |

Daring to be different

ICRAVE’s managing director, Leah Blackman, reports on the growing trend of transforming US departures gates with innovative new concession programmes.

Monday, 22 September 2014 |

Sound of Music

Airports are increasingly turning to ‘live music’ to create a unique atmosphere and make themselves stand out from the crowd, writes Justin Burns.

Thursday, 14 August 2014 |

The vital link

Project management is the key to the smooth execution and delivery of a successful baggage handling system, writes Vanderlande’s Ariane Schipper.

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