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PASSENGER SERVICES

Thursday, 03 April 2014 |

The next step

Building a stronger brand can help develop a world-class airport, writes Interbrand Cologne’s managing director, Nina Oswald.

Thursday, 16 January 2014 |

Putting the passenger first

Caroline Cook finds out more about the launch of a new global initiative designed to showcase the efforts airports are making to improve the passenger experience. 

Wednesday, 01 January 2014 |

Culture club

Tina Oakley, HR director of London Gatwick, talks to Sarah McCay about the airport’s new corporate culture and its positive impact on the passenger experience.

Sunday, 29 December 2013 |

Rest assured

From enchanted gardens to yoga rooms and health stations, Sarah McCay takes a look at the latest health and wellbeing initiatives being introduced at airports around the world.

Sunday, 08 December 2013 |

Power to the people

Alaistair Deacon discusses the importance of enhancing the passenger experience through collaborative decision making.

Tuesday, 22 October 2013 |

The last word - Erik Juul-Mortensen

Tax Free World Association (TFWA) president, Erik Juul-Mortensen, talks to Airport World about all things retail.

Thursday, 17 October 2013 |

Parking success for DAA

DAA, the owner of Dublin Airport, hasn’t looked back since launching its parking consulting services, car parks | daa, in 2011, undertaking assignments at a number of airports in the United States, the UK and Greece.

Thursday, 17 October 2013 |

Lighting up Detroit Metro

Detroit Metropolitan Wayne County Airport is to replace all 6,050 lights in its parking structures and increase the number of fixtures by 19%, while still saving 66% on its annual electric bill by switching to light-emitting diode (LED) lights.

Tuesday, 08 October 2013 |

Driving change

Adopting new car parking strategies to improve customer service and generate revenue should be higher up the agenda of US airports, write Steven Grant and Michele Krakowski.

Friday, 23 August 2013 |

A flight at the museum

Steven Thompson investigates the phenomenon of airport museums and what financial rewards – if any – they can bring to a gateway.

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