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Thursday, 06 December 2012 |

On the case

Kim Madsen outlines the benefits of IT partnerships when it comes to providing state-of-the-art baggage handling systems.

Thursday, 01 November 2012 |

Airport avatars: Voice-recognition is 'next step' for virtual assistants

Virtual assistants are becoming increasingly common at airports as they look for new ways to raise customer satisfaction levels, writes Steven Thompson. 

Wednesday, 17 October 2012 |

Quality and quantity

Baggage systems of the future will not only have to handle vast volume increases but also focus on delivering quality, writes Graham Newton.

Monday, 09 July 2012 |

All aboard

Robin Stone discovers more about the history and evolution of the airport railway station.

Wednesday, 30 May 2012 |

Access for all

Andy Kennedy and Eric Lipp report on the efforts US airports are making to enhance the travel experience for people with disabilities.

Thursday, 17 May 2012 |

Olympic effort

How are Britain’s airports gearing up for the 2012 Olympic Games in London? Stephen Vaughan investigates.

Monday, 14 May 2012 |

Sweet dreams

Tina Walsh finds out more about the customer service benefits and revenue earning potential of ‘sleep cabins’.

Thursday, 10 May 2012 |

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Monday, 07 May 2012 |

Lounging around

Jessica Twentyman discovers more about the origin, evolution and benefits of the airport lounge.

Friday, 12 August 2011 |

Viewing time

Are airport viewing platforms making a comeback after being out of fashion for the best part of 20 years? Chris Beanland investigates.

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