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Passenger Services Features - Airport World Magazine

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ACI World director general, Angela Gittens, reflects on the topic of cybersecurity and the organisation’s efforts to develop products and services to help airports prepare for and mitigate cyber-attacks.

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ACI NEWS Friday, 18 October 2019 |

World in motion

ACI World’s communications manager, Sabrina Guerrieri, reports on the latest traffic trends, the relaunch of the Smart Security programme and ACI’s Vision 2040 for air transport security.

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NEWS Tuesday, 17 September 2019 |

Global passenger traffic continues to rise

According to ACI's latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year.

ACI NEWS Wednesday, 02 October 2019 |

World in motion

ACI advocates for the reliable and effective transmission of data across all airport role players, writes ACI World’s communications manager, Sabrina Guerrieri.

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ACI World director general, Angela Gittens, considers the benefits of the latest addition to the ASQ suite of solutions, the Airport Customer Experience Accreditation programme.

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ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world.

NEWS Wednesday, 12 June 2019 |

customer service excellence recognition for Changchun and Hohhot airports

ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.

NEWS Monday, 03 June 2019 |

ACI heralds new era for slot allocation at airports

ACI World, IATA and the Worldwide Airport Coordinators Group (WWACG) today announced the agreement of a new governance structure for the Worldwide Slot Guidelines (WSG). 

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ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.

NEWS Monday, 13 May 2019 |

ACI warns that managing aircraft noise remains key to aviation's growth

ACI World today emphasised that limiting or reducing the nuisance of significant aircraft noise remains a key priority for airports and aviation stakeholders.

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