ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.
The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.
Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.
Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.
Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.