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Passenger Services Features - Airport World Magazine

Trends in airport expansion and renovation

A new White Paper shows that a customer-centric focus is driving change and innovation at US airports, write KONE’s Dan Brooks and Kevin Wigley.

World Business Partners

The latest global news from ACI’s World Business Partners.

People Matters – Anger management

Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers.

AIRPORT DESIGN Monday, 07 October 2019 |

Rising to the challenge

Small GA gateways such as Lee’s Summit Municipal Airport can become economic development engines for their surrounding communities, writes Ty Sander, project manager for Crawford, Murphy & Tilly.

PASSENGER SERVICES Thursday, 03 October 2019 |

Happy or not?

Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback technology at airports.

ACI NEWS Wednesday, 02 October 2019 |

World in motion

ACI advocates for the reliable and effective transmission of data across all airport role players, writes ACI World’s communications manager, Sabrina Guerrieri.

IT Monday, 30 September 2019 |

Easy come, easy go

Airport World reviews a handful of the technology-driven initiatives driving passenger facilitation improvements at airports across the globe.

RETAIL/F&B Thursday, 26 September 2019 |

Today’s special

Alex Avery, Pragma’s managing director for airports, travel and commercial spaces, discusses how food and beverage is transforming airport retail.

PASSENGER SERVICES Tuesday, 24 September 2019 |

Aroma therapy

Ambient scenting is one of the newest initiatives being embraced by airports as they look to enhance the passenger experience, writes Prolitec’s Roger Bensinger.

PASSENGER SERVICES Monday, 23 September 2019 |

The global challenge

Society needs to pull together to deliver a world class service to travellers with reduced mobility, writes OmniServ’s head of innovation and regulatory compliance, Samantha Saunders.

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