Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport.
ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.
In the spotlight: Information technology
Airport report: Tocumen International
Special report: The benefits of ASQ
Plus: Seating, healthy eating & sweet dreams
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