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Passenger Services Features - Airport World Magazine

PASSENGER SERVICES Wednesday, 18 September 2019 |

Power to the people

The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.

Time for innovation?

Are airport innovation labs genuine disrupters or flavour of the month? Exambela Consulting’s David Feldman and Pierre-Alain Goujard investigate.

Back to basics

Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.

Make it memorable

Exambela Consulting’s David Feldman and Laure Villeroux take a closer look at airport vision statements and consider why having a vision matters.

Time for a re-think?

Exambela Consulting’s David Feldman argues that airport leaders may need to adapt business strategies to concentrate more on the mid-term for their gateways to thrive in an age of uncertainty.

PEOPLE Wednesday, 28 September 2011 |

Leading the way

Europe’s airport CEOs recognise leadership qualities in their peers and have definite ideas about the continent’s best-run airports, writes Exambela Consulting’s David Feldman.

Thinking outside the box

Diversification, differentiation and innovation offer airports strategies for success in today’s world, writes David Feldman.

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