The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman.
Are airport innovation labs genuine disrupters or flavour of the month? Exambela Consulting’s David Feldman and Pierre-Alain Goujard investigate.
Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.
Exambela Consulting’s David Feldman and Laure Villeroux take a closer look at airport vision statements and consider why having a vision matters.
Exambela Consulting’s David Feldman argues that airport leaders may need to adapt business strategies to concentrate more on the mid-term for their gateways to thrive in an age of uncertainty.
Europe’s airport CEOs recognise leadership qualities in their peers and have definite ideas about the continent’s best-run airports, writes Exambela Consulting’s David Feldman.
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