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Passenger Services Features - Airport World Magazine

Striving for excellence

ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers.

Striving for excellence

ACI World’s manager for ASQ strategic marketing, Sevda Fevzi, tells us more about the launch of the first ever barometer on global airport service quality.

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