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Passenger Services Features - Airport World Magazine

NEWS Wednesday, 08 May 2013 |

Singapore Changi Airport brings in new SITA self-service system

Changi Airport Group (CAG) is to partner with SITA to introduce the latest passenger self-service technology.

Smart thinking

Airport World reviews SITA’s Flying Into The Future report on IT innovation in the air transport industry.

NEWS Tuesday, 09 April 2013 |

Report shows drop in baggage handing mistakes save industry $2.1 billion

Airline baggage handling improved last year with the rate of mishandled bags dropping 1.78%, according to the ninth annual SITA Baggage Report.

NEWS Monday, 11 February 2013 |

The future of flying: The four major trends set to shape air travel by 2015

By 2015, the way we travel will change significantly fuelled by innovation in IT – used by airlines, airports and passengers.

NEWS Monday, 17 December 2012 |

Low self check-in rates growing at Abu Dhabi International Airport, finds survey

Self-service check-in at Abu Dhabi International Airport is growing at a rapid pace according to the latest figures from the seventh SITA/Air Transport World Passenger Self-Service Survey.
NEWS Tuesday, 04 December 2012 |

Passenger wish list: Self-boarding and self-bag drop

Self-boarding and self-service bag drop are among the facilities passengers would most like to see at airports, a new survey has revealed.
NEWS Thursday, 25 October 2012 |

Fingerprint and facial recognition border gate developed by SITA and NEC

SITA and NEC Europe have joined forces to create a face and fingerprint recognition system for self-service border control gates.

BLOGS Friday, 12 October 2012 |

BLOG: Airports must become tech savvy or get left behind

There has been a dramatic rise in the number of passengers carrying smartphones, a new study told us this week.
NEWS Tuesday, 09 October 2012 |

Tech savvy passengers demand mobile self-boarding

A “dramatic increase” in the number of passengers carrying smartphones is fuelling demand for self-boarding and flight updates on mobile devices.

NEWS Monday, 10 September 2012 |

Airports to use GPS to track passengers and to offer smartphone maps

Airports are turning to smartphone apps, Twitter and GPS in an attempt to keep passengers happy, the latest SITA Airport IT Trends Survey claims.

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