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Passenger Services Features - Airport World Magazine

PASSENGER SERVICES Thursday, 03 October 2019 |

Happy or not?

Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback technology at airports.

ENVIRONMENT Thursday, 11 July 2013 |

Health monitor

Francis Stone reports on the challenges, opportunities and benefits to airports of adopting a globally accepted framework for reporting their sustainability performance.

ECONOMICS Monday, 17 October 2011 |

Sister act

Who really benefits from the new trend of 'sister agreements' between airports? Robin Stone reports.
MARKETING & COMMUNICATIONS Wednesday, 24 February 2010 |

Great story



ACI director general, Angela Gittens, reflects on the importance of good marketing and communication and the benefits of the Airport Service Quality programme.

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