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Passenger Services Features - Airport World Magazine

PASSENGER SERVICES Wednesday, 19 October 2016 |

Paying off

Airports continue to enhance their parking facilities to make them more efficient and customer friendly, writes Joe Bates. 

SAFETY & SECURITY Thursday, 12 February 2015 |

Screen test

Yves Duguay explains why airports should invest more in the customer-friendly planning, design and operation of security checkpoints.

Ready for lift off

Dan McCue discovers that making Houston’s airports more operationally efficient, customer friendly and fit for space travel are all in a day’s work for director of aviation, Mario Diaz.
NEWS Monday, 22 August 2011 |

Going for gold

Heathrow has been confirmed as the ‘host airport’ of the London 2012 Olympic Games.
NEWS Tuesday, 15 February 2011 |

Incheon named world's best airport for sixth successive year

It appears that there is no end to Incheon’s Airport Service Quality (ASQ) success, South Korea’s customer service king being named best airport on the planet in 2010 for the sixth successive year.

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