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Passenger Services Features - Airport World Magazine

People Matters

Richard Plenty and Terri Morrissey provide their thoughts on uncertainty, anxiety and the passenger experience.

SAFETY & SECURITY Monday, 22 October 2018 |

Another dimension

Smiths Detection’s global market director for aviation, Cameron Mann, discusses how CT technology can improve security, efficiency and the passenger experience at airport checkpoints.

People Matters

Terri Morrissey and Richard Plenty provide their thoughts on the importance of empathy for the passenger experience.

NEWS Tuesday, 23 January 2018 |

Passenger journeys to be enhanced at Birmingham Airport

Birmingham Airport in the UK has started a multi-million-pound programme of development works which it insists are designed to improve passenger journeys through its facilities.

NEWS Friday, 15 December 2017 |

Exeter in the UK is the happiest airport on the planet

Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.

SAFETY & SECURITY Thursday, 22 January 2015 |

Are you onboard?

ACI’s deputy director general, Michael Rossell, reflects on improving the passenger experience with Smart Security and the growing need for cyber security.

NEWS Tuesday, 14 October 2014 |

Blog: Enhancing the customer experience with location-based services

For passengers jetting off on holiday or for business there is nothing more infuriating than getting to the airport and being faced with delayed flights, queues at the security area and the inability for the airline or airport to communicate updated information - as a result there is a constant drive for achieving a seamless and engaged passenger journey and experience, writes Donald Stuart.

The bigger picture

Form and function will be intertwined in Shanghai Pudong’s planned South Satellite Concourse to elevate the passenger experience, writes Corgan’s Jonathan Massey.

AIRPORT DESIGN Sunday, 29 June 2014 |

Looking good!

Heathrow is confident that its new Terminal 2 will enhance the passenger experience and set a new benchmark in airport design, writes Justin Burns.

PASSENGER SERVICES Thursday, 17 April 2014 |

Everybody wins

Benet Wilson talks to a handful of airports that have used ACI’s Airport Service Quality survey to enhance the passenger experience and strengthen their brand.

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